Frequently Asked Questions
Find answers to the most common questions about your account, subscriptions, and our services.
Registering an account with MyKartero is quick, easy, and completely online. Just follow these simple steps:
Once registered, you’ll have full access to our platform, allowing you to check rates, book shipments, track deliveries, and use our complete suite of postal and courier services anytime, anywhere.
- Visit our website at https://booking.mykartero.com.ph/register and click on the “Register” button.
- Provide the required information
- Verify your email & set a password
- Complete your profile details & upload a valid ID
Once registered, you’ll have full access to our platform, allowing you to check rates, book shipments, track deliveries, and use our complete suite of postal and courier services anytime, anywhere.
No registration fee is required to create a MyKartero account. However, we offer affordable subscription plans that unlock premium features and bigger savings.
| Plan | Price | Best For | Inclusions |
|---|---|---|---|
| Starter Plan | ₱250 | Occasional shippers (e.g., OFW and families) | Max 20 shipping labels (no expiry) |
| SME Plan | ₱500 | Growing businesses | Unlimited bookings for 7 days |
| Corporate Plan | ₱950 | Frequent exporters | Unlimited bookings for 1 month |
Subscribers enjoy:
- Discounted rates on international shipping
- Exclusive promos and seasonal giveaways
- Dedicated Shipping Specialist
- Access to learning events, webinars, and community
- Featured opportunities
Yes! However, access to discounted rates, promos, and other exclusive perks is only available to subscribers.
Use our real-time rate calculator at https://booking.mykartero.com.ph/booking/rates
Yes! We ship to over 200 countries and territories worldwide.
Most items are accepted, as long as they comply with government regulations. For a full list of prohibited items, visit https://www.ups.com
Yes, all shipments are delivered door-to-door.
Absolutely! We handle bulk orders and multiple shipments for MSMEs and corporations. Coordinate directly with your Shipping Specialist for seamless processing.
Yes, walk-in clients are welcome at our hub.
FREE PICK-UP
Metro Manila: Minimum of 5 shipments/labels
Provincial Areas: Minimum of 10 shipments/labels
(Applies to both international and domestic shipping, If you don’t meet the minimum, we can arrange pickup through partner couriers (additional fee applies)
DROP-OFF OPTION
You may book your own local courier to drop off your parcels at our hub. Please send us the tracking link or courier details so we can monitor and secure the delivery to our facility.
Metro Manila: Minimum of 5 shipments/labels
Provincial Areas: Minimum of 10 shipments/labels
(Applies to both international and domestic shipping, If you don’t meet the minimum, we can arrange pickup through partner couriers (additional fee applies)
DROP-OFF OPTION
You may book your own local courier to drop off your parcels at our hub. Please send us the tracking link or courier details so we can monitor and secure the delivery to our facility.
Track using your shipping label number at https://booking.mykartero.com.ph
Check your location’s availability at https://www.mykartero.com.ph/serviceable-area or contact your Shipping Specialist for confirmation.
As part of our transparency commitment, we verify all package weights. If discrepancies are found, we’ll notify you immediately for confirmation and next steps.